Business Unit: [[BIZ UNIT 2 – Leslie Low]]  

Org Unit / Department: [[SG – OPERATIONS - RAY]]  

Job Category: [[6aM]] 

•    Support Program Manager in Cleanroom and other MedTech accounts.
•    Work closely with internal and external in meeting customer expectations.
•    Project management for new onboarding customers.
•    Verify customer's stated details or submit proposal for customer's approval:

• Quotations, planning, and execution 
• Setup BOM, eSOP, Product Code, 
• Establish specifications, drawings, medical device's cleanliness requirements
• Arrange for pre/post bioburden tests
• Materials' requirement and specification
• Medical device details: Packaging, labeling material / method
• Coordinate with sterilization vendor on chamber booking and mode (Method of sterilization, cycles and parameters, and load patterns).
• Types of validation, protocol, frequency and the corresponding testing and requirements. 
• Coordinate material sourcing with Purchasing
• Coordinate with Production and Process Engineering on process configuration
• Coordinate with Quality and Process Engineering on necessary ISO documentation setup

•    Provide updates / reports on accounts supported.
•    Maintain good rapport with customers.
•    Ensure committed SLA / KPIs to customer are met & fulfill.
•    Analysis on existing account opportunities and risks.

Mentor Media Ltd 

47 Jalan Buroh, #08-02 (South Lobby), Singapore 619491