Date: May 29, 2023
Location: Singapore
Company: Mentor Media
Business Unit: [[BIZ UNIT 2 – Leslie Low]]
Org Unit / Department: [[SG – OPERATIONS - RAY]]
Job Category: [[6aM]]
• Support Program Manager in Cleanroom and other MedTech accounts.
• Work closely with internal and external in meeting customer expectations.
• Project management for new onboarding customers.
• Verify customer's stated details or submit proposal for customer's approval:
- Quotations, planning, and execution
- Setup BOM, eSOP, Product Code,
- Establish specifications, drawings, medical device's cleanliness requirements
- Arrange for pre/post bioburden tests
- Materials' requirement and specification
- Medical device details: Packaging, labeling material / method
- Coordinate with sterilization vendor on chamber booking and mode (Method of sterilization, cycles and parameters, and load patterns).
- Types of validation, protocol, frequency and the corresponding testing and requirements.
- Coordinate material sourcing with Purchasing
- Coordinate with Production and Process Engineering on process configuration
- Coordinate with Quality and Process Engineering on necessary ISO documentation setup
• Provide updates / reports on accounts supported.
• Maintain good rapport with customers.
• Ensure committed SLA / KPIs to customer are met & fulfill.
• Analysis on existing account opportunities and risks.
Mentor Media Ltd
47 Jalan Buroh, #08-02 (South Lobby), Singapore 619491